Policies

1. Payment policy
- For sample orders: please pay in advance
- For wholesale orders: Please pay a deposit of 30% of the whole order value before production time and for the remaining no later than 5 days before shipment.
NOTE: The deposit that has been made will be non-refundable (this deposit is used to reserve for your order and pay for labor and material charges during the process of production)
You can choose one of following bank options:
► Online payment via international card
All normal international cards like Visa, Mastercard, American Express, JCB, Diners Club are all accepted.
Wire transfer
 
You can transfer by USD to our company bank account as follows:
- Beneficiary name:
- Account number:
- Swift code:
- Bank name: Bank for Investment and Development of Vietnam
- Bank address:
- Beneficiary address:
Western Union or MoneyGram or Paypal
    
Note: Payment through the Western Union and MoneyGram is only applied to order under $ 1000.
2. Return policy
When the orders are delivered to your address, please kindly check all of the items as soon as possible. Any product with a quality defect can be returned within 2 weeks of receiving your original order. You need to contact us for a proof of purchase (e,g: sending pictures of a faulty item). If we do not get any feedback about the defective items within 2 weeks, all items are presumed to be perfect.
For all defective items, we will apply solutions as the following below:
Discount:
-    For all minor defects, we will offer discount but will be less than 20%.
-  For all major  defects, we offer two solutions, either replacing or refunding.
Replace:
-  When returning the products, you are responsible for all of the returning fees including any shipping cost for the returning products, taxes and duties (please contact the supporter to get more instruction).
-   After receiving the returning products, we will double- check, re-make the products and ship them back to you as quick as possible.
-    Replacements will be shipped to you at no cost of products and shipping cost.
Refund.
-  When returning the products, you are responsible for all of the returning fees including any shipping cost for the returning products, taxes and duties (please contact the supporter to get more instruction).
-  Once we receive the item, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.
-  Please be kindly noted that you will receive your refund in the original form of payment. The original shipping charges are non-refundable
*Note: All returns will be valid up to 3 months from the issue date.
Hotline
+84 243998 5123
Zalo
+84 243998 5123
Viber
+84 243998 5123
Facebook
http://facebook.com/